FAQs

COVID-19 UPDATE:

In order to offer photo sessions safely during the pandemic, a few changes had to be made. Our crew will be reduced to a bare minimum. All will be required to wear masks, the only time kids can remove their masks is at photo time. We will have a hand sanitizing station and all must clean hands before entering location. Families won't share the same hour for photo shoots any longer. When you come for your session, your family is the only one on set. We will reserve a few minutes in between sessions in order to disinfect and reset the studio space. Images to be selected by parents via Zoom call scheduled at a later time. No catering will be provided during the pandemic. Our space is not enclosed and has great air circulation. Families will be asked to prep their kids ahead of time and show up for the session camera ready. Hair and skin care consultation will be provided via Zoom call by a professional Hair and Make up Artist.

Q: Where are the events located?

A: Currently in the SF Bay Area.

Q: How can I get notified about new dates?

A: The best way to get notified is by subscribing to our newsletter.

Q: Is there an age limit for the kids?

A:  For some events, yes. Details can be found under the description of each event.

Q: Can I have a picture taken of my family, including parents? 

A: At our brand new "Mother" yes, mom and kids! All other events are for kids only.

Q: I have two (or more) kids, so how many sessions should I book?

A: If you are participating in "Mother", you and your kids will need one session purchase. If your kids are coming for the regular kid-only event, you should book 2 or more slots in the same hour.

Q: Are all images individual or is it possible to take pictures of siblings together?

A: Yes, we can do double or group photos of siblings during the regular events (unless otherwise stated), just make sure you book 2 or more slots at the same hour. 

Q: How many images do I get? Do I select the images to keep?

A: Three images are included with the purchase of a session. You may purchase extra images for $35 each ($45 if "Analog" session). They are high resolution images delivered to you via website link. You will select them right after shooting time (except when shooting analog as the film will need to be developed first).

Q: What to wear?

A: After purchasing a session, we'll send you an email with ideas of what to wear.

Q: How should I prep my kid's hair?

A: We will have a hair stylist on set. We ask for parents not to give children a fresh hair cut right before the shoot. If you must give your child a hair cut, please make sure you do it at least two weeks before the date. If your child has long hair, it is best that they come with their hair down avoiding marks of braids or ponytails. IMPORTANT NOTE: DUE COVID-19, PARENTS WILL BE PREPPING KIDS WITH INSTRUCTIONS FROM OUR STYLIST VIA ONLINE CONSULTATION.

Q: What is the return policy?

A: We do not have a return policy nor exchange policy for time/slot right now. If unable to come to the shoot, you may gift it to someone else. We kindly ask you that you notify us about any changes.

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